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Configuring capacity alerts

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Capacity alerts are email notifications sent when capacity for a service exceeds a user-specified limit, or if the capacity increases or decreases by a certain percentage since the previous day.

For a user to receive a capacity alert, there must be a corresponding User record in Cloud Cruiser. For more information, see Creating users and groups.

To configure capacity alerts

  1. Configure the User record for every user that will receive capacity alerts:
    1. Click Administration > Users.
    2. Click the name of the user to receive capacity alerts.
    3. Ensure than the user account has an Email.
    4. In the User Flag 1 field, enter A.
      userForCapacityAlerts.jpg
    5. Click Save.
  2. Run a Daily Capacity report for the customer data on which to base the alert:
    1. Click Reporting > Standard Reports.
    2. Click the Daily Capacity report.
    3. Set the Account Level field to Customer (if alerting by customer) or Location (if alerting by location).
    4. In the Account Filter field, specify the customer to receive alerts.
    5. Select a date range that includes the last day of the month for the End Date.
    6. Click Export > XLS- Microsoft Excel, and then save the file.
      exportReport.jpg
  3. Open the spreadsheet.
  4. Note the data in the resource_desc column. These entries are descriptions of the services for which alerts will be generated, and will be used in the High ID column of the 00000_CapacityAlerts lookup table. You can also find these entries in the Custom Description column on the Rate Plan page.
  5. Modify the 00000_CapacityAlerts lookup table with information from the spreadsheet:
    1. Click Data > Setup > Lookup Tables.
    2. In the list of tables, click 00000_CapacityAlerts.
    3. Click Add Row.
      A new row is added to the top of the table.
    4. In the Low ID field, enter the name of the user group that should receive the capacity alert.  Any users in this group with User Flag 1 field set to A will receive alerts for the resource if the threshold is exceeded.
    5. In the High ID field, enter the resource_desc value you obtained from the spreadsheet. To avoid errors, copy and paste the entry from the spreadsheet to the lookup table.
      (Optional) If you want to define a location for the service, preface the service description with the location and a colon. For example: LCL:3PAR T3 7400/2N FC QoS. (Defining a location allows you to add multiple rows for the same resource, one for each location.)
    6. In the Target ID field, enter the Percentage Free and Percentage Change values that should trigger an alert. For example, if you use the default values (pf=20,pc=5) an alert will be sent if the Percentage Free drops below 20%, or the change from the previous day exceeds 5%.
      capacity_alerts.png
    7. Click Save.
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