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Creating customers

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Each charge in the Cloud Cruiser database is keyed to an account ID that uniquely identifies a billable entity, known as a customer. Billing reports are essentially database queries against a specific account ID or range of account IDs. An account ID is an alphanumeric identifier that identifies a specific customer and reflects how that customer fits in to your hierarchical account structure. You can define alternate views of your account structure, changing the way you allow others to access the data so that it restricts what data a specific group of users are able to view by paring out levels of the accounting structure hierarchy.

The FC account structure consists of the following levels:

Level Description Examples
WW Top level HP
Region Geographic classification EMEA, AMS, APJ
Sub-Region Smaller part of a region UKI, GWE
Country Country USA, SWE, GBR, DEU
Customer 5-digit unique identifier for a customer 00001, 00002, 00021
Location Device ID or site IP addresses (10.10.10.33), host names, or custom locations like IX, LCL
Device Hostname or IP address of resource resource1.somedomain.com, 172.3.120.6
Equipment Provides info on type of resource Model, type of equipment, capacity, speed

A Cloud Cruiser customer record maps the account structure for an FC customer. It also maps the customer to a rate plan. To charge by customer, map the top 5 levels of the account structure for that customer (WW, Region, Sub-region, Country, and Customer). To charge by location, map the top 6 levels of the account structure. If there are 3 locations for which to charge, four customer records must be created, one at the customer level (top 5 levels), and one for each location (top 6 levels).

A customer record is often expressed as a path in the account structure, with pipes separating each level. For example, the account structure path for AceRun is HP|EMEA|999|DEU|00021.

To create a customer level customer record

  1. Click Financial > Customers.
    A list shows all customer records. A list shows all accounts that match the Account ID/Description, Rate Plan, and Account Level fields. By default, all customers are displayed. Typing a partial ID in the Account ID/Description field displays matched entries that you can select. Select a customer from the list to see detailed information for that customer.
  2. Below the list of customers, right-click and select Add customer.
    The Add New Customer dialog box appears.
  3. In the Map to Level column, enter customer specific account ID values for WW, Region, Sub-Region, Country, and Customer.
    For example, the AceRun customer account would be entered as follows:
  4. Enter a Description for the customer.
  5. Click OK.
    The new customer record is added to the list of customers, and the detail pane shows more information about that customer.

To create a location level customer record

  1. Click Financial > Customers.
    A list shows all customer records.
  2. Below the list of customers, right-click and select Add customer.
    The Add New Customer dialog box appears.
  3. In the Map to Level column, enter customer specific account ID values for WW, Region, Sub-Region, Country, Customer, and Location.
    For example, the AceRun customer account for location 10.10.10.33 would be entered as follows:
  4. Enter a Description for the customer.
  5. Click OK.
    The new customer record is added to the list of customers, and the detail pane shows more information about that customer.

 

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