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Home > Documentation for older versions > Cloud Cruiser 4 for HPE GreenLake Flex Capacity > Working in Cloud Cruiser > Onboarding FC customers > Creating services

Creating services

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Conceptually, a service can be almost anything in your computing environment that you want to charge for, including, but not limited to storage consumption, storage I/O, and CPU consumption. When you create a service, in Cloud Cruiser, you define a rate for that service.

Every service must belong to a service group. Service groups help organize individual services into categories in the side panel of the Services page. This organization defines the order that service data is grouped and presented in reports.The HPE FC implementation of Cloud Cruiser includes the following service groups:

  • Storage
  • Servers and Blades
  • SAN Equipment
  • Services
  • Memory
  • Miscellaneous
  • VM2.0
  • Azure Services - Unsupported (created automatically, should not be updated)
  • Azure Services - Supported (created automatically, should not be updated)

To create a service

  1. Click Financial > Services.
    The Services page shows services arranged in groups.
  2. Right-click the appropriate service group, and select Create New Service.
    The New Service area appears.
  3. In the Service Name field, enter a name for the service.
    Use one of the following naming conventions.
    Use the following conventions for the <service> part of the name:
    Service type <service> naming convention
    3PAR 3PAR
    Blades BL
    DL Servers DL
    Memory MEM
    P2000 P2000
    SDS LeftHand SDS
    StoreOnce SO
    VM1.0 Virtual machine VM1.0
    XP7 XP7
    Azure (TBD)
    VM2.0 (TBD)
    Location and tier are often set automatically in the workbook. Whether they are used in the service depends on the customer. For example, if a service has the following values:

    The service could have the following names, depending on how the customer wants to report its usage:
    00021-3PAR        (reporting by service only)
    00021-3PAR-         (reporting by location, but not by tier)
    00021-3PAR-SSD-1920         (reporting by tier, but not location)
    00021-3PAR-        (reporting by location AND tier)
    Note that services might not all have tiers. Also note that 3PAR tiers default to type-capacity (SSD-1920, FC-480, and so on), but can be changed in the workbook. For example, a tier could be type only (SSD, FC).
  4. Enter a Description for the service.  This is the user-friendly name of the service that will show up on reports, for example:  Tier 1 - 3PAR 7400 900GB 6G SAS 10K. To ensure that the description matches the tier description entered by the ASM, use the description entered on the customer setup form (usually New and Amendment Customer Form).
  5. In the Charge For field, select Access to the service (Allocated).
    New fields appear, allowing you to define information about how you will charge for the allocation of the service.
  6. In the Proration field, select Average to Date: charge from interval start to usage end by average utilization.
  7. In the Units Label field, enter GiB for Storage services, Blade for blade servers, Port for SAN switches, or VM for virtual machines. 
    This is the unit by which the service is measured. Note that some customers want to report storage usage in both GB (gigabytes - 1000 * 1000 * 1000 bytes) and GiB (gibibytes - 1024 * 1024 * 1024 bytes). The Capacity Usage by Period report will show storage in both GB and GiB if you set the Units Label to GB (not GiB), and if you set up the service to convert from GiB to GB (see step 9c).
  8. In the Unit Precision field, enter 2.
    This is the number of decimal places to show in reports for usage of the service.
  9. Add a measure for the service to specify the usage for which you will charge:
    1. Click Add Measure.
      The Add Measure dialog box appears.
    2. In the Allocated Measure field, select the Used measure in the group appropriate for this service (in the screen shot below, Used is selected from the Storage group).

      Only the Used measure should be selected as the Allocated Measure.  Selecting the wrong measure as the Allocated Measure will result in processing the wrong data when it is published.

    3. Leave the Convert Units field set to No unless the customer wants to report storage usage by both GB and GiB (see step 7). In this case, change Convert Units to Multiply measure by and set the value to 1.073741824
  10. Set up Dimension Filters as described in the following steps:

    It is mandatory that the proper Dimension Filters are set when creating a service.  If insufficient Dimension Filters are set, it can cause the charge step to fail with an error indicating there are too many overlapping services.  Note that if the Allocated Measure for an existing service is changed, the Dimension Filters will need to be recreated for the new Allocated Measure.

    1. In the Dimension field select Customer ID.
    2. Next to the dimension you selected, in the Value field enter the customer's ID.
      For example the customer ID for AceRun is 00021.
    3. Click the plus (+) icon to add a new dimension.
    4. In the Dimension field select Service.
    5. Next to the dimension you selected, in the Value field enter the service, i.e. 3PAR, BL, SAN, etc. (from the table above)
    6. If you are reporting by <location> , click the plus (+) icon to add a new dimension.
    7. For the new dimension, in the Dimension field select Location.
    8. Next to the dimension you selected, in the Value field enter the location.  This is usually the IP address or host name, but could also be from a lookup table.  Check the Location column in the workbook to determine the values that you can enter here.  To avoid typos, copy the values from the workbook and paste them in the Dimension Filter.
      For example, the location might be an IP address like
    9. If you are reporting by <tier>, click the plus (+) icon to add a new dimension.
    10. For the new dimension, in the Dimension field select Tier.
    11. In the Value field enter the tier.  This is usually type-capacity (i.e. FC-900, etc.) for 3PAR.  Check the Tier column in the workbook to determine the values you can enter here.  To avoid typos, copy the values from the workbook and paste them in the Dimension Filter.
    12. Click OK.
      The service is updated with the measure.  (Note that when the service is saved, the Dimension Filters may not be in the same order they were in during service creation.  This is not an issue, they can be in any order.)
  11. Click Save to save your new service to the service catalog.
    Your service is added to the list of services, at the bottom of its service group.
  12. Repeat this procedure for every service you want to add.
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