You can set up system-wide alerts to easily define alerts for customers. By setting the default alert threshold levels and a default cost amount, you can turn on standard and/or projected alerts in the customer form and add the appropriate email contact information.
NOTE: By default, Cloud Cruiser communicates with the SMTP server without authentication. If your SMTP server requires authentication, there are parameters in the alert_process.xml job file that you can set with the SMTP authentication information. For more information, see alert_process.xml file.
To set system-wide alert levels
- Go to Administration > Configuration .
- Click the Alerts tab if it is not already selected.
- Set the values in the Default Alert Percentage Level fields.
Type in a number or use the arrow keys to set the default values for each of the three alert threshold levels. By default, these are set at 80, 100, and 120.
NOTE: If a level is defined as 0, then it is not active. - (Optional) Set a value in the Default Alert Cost Level field.
Specifying a value in this field allows alerts to be turned on for all of your customers without having to enter specific budget information.
If alerts are turned on for a customer, but no budget information is defined, then the system uses the amount specified in this field as the budget amount for the accounting period.
If a default cost level is not defined and a customer does not have a budget defined for the period, there will be no alerts for that customer even if the standard or projected alerts are turned on. - Click Save.
