Keeping your data secure
HPE recognizes that the data you are entrusting to our application is both sensitive and vital to the ability to run your business. That is why we work to ensure that your data is secure and accessible only to those who have the need and right to see it.
Amazon Web Services (AWS) provides the cloud infrastructure upon which the HPE Consumption Analytics portal application runs, and serves as HPE Consumption Analytics portal’s secure datacenter. This infrastructure is designed for security and is monitored constantly for network and security issues. For more information about AWS security, see the AWS documentation at https://aws.amazon.com/security/.
HPE Consumption Analytics portal stores customer data in a private network. This network is behind a firewall and therefore not accessible to requests from the Internet. In addition to the basic firewall security provided by AWS, HPE Consumption Analytics portal restricts traffic internally and externally using Amazon Security Groups, and both private and public sub-networks. The network is highly segregated, with each resource type in its own sub-network, and access is carefully granted through firewall rules. Only authenticated HPE Consumption Analytics portal users can access endpoints on the private network.
All data is partitioned by tenant, and all authenticated requests are scoped to a tenant (or a user within a tenant, where applicable). This partitioned multi-tenant architecture limits access to the data associated with each authenticated tenant, thus preventing the possibility of one tenant having access to another’s data.
User permissions within the application itself are highly granular, ensuring that access to information can be very tightly controlled – users can see what they need to, and no more. The application is tested for common security issues, including cross-site scripting and SQL injection/parameterized query attacks.
AWS is ISO 27001 certified, and most of the AWS infrastructure used by HPE Consumption Analytics portal is PCI compliant and covered by SOC 1, SOC 2, and SOC 3 reports. The PCI and HIPAA standards do not apply to HPE Consumption Analytics portal because we do not handle payment card data or protected health information.
Questions and answers
This section lists common questions and answers about HPE Consumption Analytics portal security and how HPE protects your data.
What sensitive information (such as cloud provider credentials) does HPE Consumption Analytics portal store for each cloud provider?
HPE Consumption Analytics portal stores and encrypts the following provider credentials so you can collect usage and billing data:
- For basic Azure collections, HPE Consumption Analytics portal stores the Enrollment Number and Primary Key (Access Key) for the Enterprise Account. If you add Azure subscriptions to a collection, HPE Consumption Analytics portal also stores the name and ID of each subscription, the Microsoft account used to connect Azure subscriptions to your collection, and the token used to authenticate that account.
- For AWS collections, HPE Consumption Analytics portal stores the Access Key ID, Secret Access Key, and Cost Bucket.
- For Google collections, HPE Consumption Analytics portal stores the bucket name and report prefix, as well as the name of the Google account used to access Google Cloud Platform.
Does any third-party vendor have access to my data?
HPE shares aggregated data with certain partners. This data is only intended to indicate industry trends in cloud usage, and does not include any information that can be used to identify a specific company or individual.
What measures does HPE take to prevent my cloud provider credentials from becoming compromised?
HPE Consumption Analytics portal encrypts all credentials in our database using AES-256 encryption.
What data is encrypted in the HPE Consumption Analytics portal database?
HPE Consumption Analytics portal encrypts your cloud platform credentials. For Azure collections, HPE Consumption Analytics portal also encrypts the token used to authenticate the Microsoft account used to connect Azure subscriptions to your collection. For Google collections, HPE Consumption Analytics portal encrypts the authentication token for the Google account used to connect with Google Cloud Platform.
What encryption strategy does HPE Consumption Analytics portal use?
AES with 256-bit keys.
Who can see sensitive data stored in HPE Consumption Analytics portal, whether encrypted or otherwise?
No employees of HPE have direct access to any of the sensitive information we store.
If my cloud provider credentials were compromised, what could a criminal do with them?
If someone had access to the provider credentials stored in HPE Consumption Analytics portal they would have access to your usage and billing data. This does not include any payment information such as a credit card number.
If you have configured HPE Consumption Analytics portal to purchase, sell, and modify reserved instances (RIs) for you, and have granted the corresponding permissions in your Amazon Web Services accounts, then the person in possession of your credentials would be able to purchase, sell, and modify RIs using those AWS accounts.
What measures are in place to prevent someone (including a HPE employee) from locking a customer out of its own cloud provider?
The cloud provider permissions required by HPE Consumption Analytics portal are not sufficient to change a password or lock a cloud provider account in some other way.
What measures are in place to prevent someone (including a HPE employee) from locking a customer out of the HPE Consumption Analytics portal application?
Only select HPE employees have the administrative access to change a customer's access to the application.
Does HPE run security updates on its systems?
Yes. Per industry-accepted standards, HPE applies security updates to its systems regularly using the Chef configuration management tool.
Does HPE conduct regular penetration tests on its systems?
While HPE does not run regular penetration tests to identify vulnerabilities in system security, the underlying host provider (AWS) does perform these tests on its systems and applications. For more information, see https://aws.amazon.com/security/penetration-testing/.
Does HPE use antivirus software on its systems?
Though HPE Consumption Analytics portal systems are not at high risk for viruses and malware, its underlying AWS systems do use antivirus and malware-prevention software.
Does HPE Consumption Analytics portal use intrusion-detection systems and/or intrusion-prevention systems?
HPE Consumption Analytics portal does not use a typical IDS/IDP system to monitor traffic at the perimeter of the network boundary.
Does HPE have a formal disaster-recovery/business continuity plan in place?
While HPE has not implemented a formal DR/BCP, disaster recovery is handled by the underlying AWS architecture.
What measures does HPE take to keep the physical servers secure?
Physical security of AWS data centers is implemented by Amazon. No HPE employee has physical access to the servers containing your data.
Does HPE Consumption Analytics portal support single sign-on?
Yes, for HPE Passport, Azure Active Directory, and Google accounts. For details, see Signing in with Microsoft or Google.
Does HPE Consumption Analytics portal support multifactor authentication?
To log in to HPE Consumption Analytics portal you need your user name and password. No additional, authentication methods (such as smart cards or one-time passwords) are required.
Does HPE Consumption Analytics portal support centralized account management?
Yes. Within the HPE Consumption Analytics portal application, HPE creates one Owner account for you. The Owner has full access to HPE Consumption Analytics portal features, and can partition feature access to other HPE Consumption Analytics portal user accounts at your site as he or she sees fit.
At the system level, HPE manages system accounts using the Chef configuration management tool.
What fields does HPE Consumption Analytics portal pull from each cloud provider API?
HPE Consumption Analytics portal pulls the fields listed in the following table. For information about how HPE Consumption Analytics portal maps provider fields to normalized field names, see Field mapping.
|Amazon Web Services||Microsoft Azure||Google Cloud Platform|
|PayerAccountId||Instance ID||Credit1 Amount|
|PricingPlanId||Meter Category||Credit1 Currency|
|RecordType||Meter Name||End Time|
|ReservedInstance||Product Meter ID||Measurement1|
|ResourceId||Resource Group||Measurement1 Total|
|SubscriptionId||Resource Location||Measurement1 Units|
|UsageQuantity||Store Service Identifier||Project Number|
|Additionally, HPE Consumption Analytics portal pulls tags included in the Cost Allocation Report, as defined in AWS.||SubscriptionId|
|Unit Of Measure|
Can HPE share system logs with me?
To help maintain security, HPE does not make system logs available. However, upon request HPE can send you limited audit information.