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Consumption Analytics Documentation

Home > Cloud Cruiser 4 > Administering > Managing services > Creating services

Creating services

Services define anything you want to charge for in your organization. Most commonly these services represent computing services, such as VMs or storage devices. You might also define services for software packages, tiered Service Desk Support, and so on.

Because every service must belong to a service group, it is helpful to create your service groups before creating services. If you are not ready to create service groups, you can create services as part of the Default service group.

As you use HPE Consumption Analytics Portal the list of services is likely to contain services you did not create manually. For some private-cloud collectors, HPE Consumption Analytics Portal workbook templates import an installed CSV file to create commonly-used services. For public-cloud collectors, HPE Consumption Analytics Portal workbook templates import some services directly from the providers. Do not edit the services HPE Consumption Analytics Portal imports from a provider, as your changes will be overwritten when the workbook next collects services from the provider. However, you can edit all other services, and you can supplement your catalog with new services.

Service Groups

Service groups help organize individual services into categories in the side panel of the Services page. This organization defines the order that service data is grouped and presented in HPE Consumption Analytics Portal reports. All services must be associated with a service group when created, after which they can be dragged and dropped into different groups.

Groups are ordered according to when they were created, with older groups above newer groups. Additionally, groups without services appear below groups that contain services. Therefore, when you create a new group it is added to the bottom of the list, and when you add a service to that group it moves above any remaining empty groups.

Any manual reordering you do to services and groups is not saved.

ServiceList.bmp

To create a service group

  1. In the HPE Consumption Analytics Portal Portal, click Financial > Services.
  2. Right-click in the list of services and select Add new group.
  3. In the dialog box, enter a unique Group Name, and then click OK.
    The new group is added to the bottom of the service list.

To rename a service group, right-click the group in the list list and select Rename group.

To delete a service group, right-click the group in the list and select Delete Group.

Services

When you create a service, you define how you will charge for the service:

  • Consumption of the service (Metered): Usage of the service will be charged according to how much the service is used. For example, you might charge per GB of network traffic.
  • Access to the service (Allocated): Each instance of the service will be charged per time interval, such as Monthly. For example, if the instance is a VM and the interval is Monthly, the user is charged for each VM-month.

For Monthly services, Charge data in reports is available on the last day of the period. If you want to see Charge data for the first few days of the current month, select an End Date of the last day of the month.

Metered services

To create a metered service

  1. In the HPE Consumption Analytics Portal Portal, click Financial > Services.
  2. Select a service group.
  3. Right-click a service group and select Create new Service.
  4. In the New Service area, enter a unique Service Name, and optionally enter a Description of the service.
  5. In the the Charge For field, select Consumption of the service (Metered).
  6. In the Units Label field, enter the units by which the service is measured.
    For example, if you will charge for storage usage by the GB, enter GB in the Units Label field.
  7. In the Unit Precision field, enter the number of decimal places to show in reports for usage of this service.
    Use the Active field to specify whether this service is active. Only active services are used for charging.
  8. If you want to track data not otherwise accounted for in the New Service area, use the Tags fields to enter one or more name-value pairs for the data you want to track. HPE Consumption Analytics Portal treats these fields as metadata only, and allows you to use the fields for a variety of purposes. For example:
    • If your external CRM solution includes a ServiceType field for tracking the categories of your services, and the service you are creating in HPE Consumption Analytics Portal has a ServiceType of Facilities, in the Tags fields you would enter a row for ServiceType = Facilities.
    • If your external CRM solution includes a service ID for each service in your organization, you could track those IDs in HPE Consumption Analytics Portal.
    • You can use an external script or stored procedure to call data entered through the Tags fields.
  9. In the Metered Measure field, select a usage measure for which you will charge.
    For example, you might measure VM usage by CPU Used (%), and storage usage by Disk Used (GB).
    Measures are defined as part of the schemas used to store different types of service data. HPE Consumption Analytics Portal is installed with several default schemas that include measures. For more information, see Managing schemas.
  10. If you want to convert the collected number to a different amount for charging purposes, in the Convert Units field select either the multiply or divide option and then enter the amount to either multiply by or divide by.
    For example, if a memory measure is collected as MB and you want to charge for GB (which would be specified in the Units Label field), select Divide measure by and enter 1024 in the associated field.
  11. If you want to limit the charging of this service to only a subset of the collected usage records, use the Dimension Filter fields to enter one or more pairs of dimension names and values.
    For example, if you want this service to charge only for a particular storage type, select the Storage Type dimension and enter a value for that dimension, such as SSD.
    ConsumptionBasedService.png
  12. Click Save.

Allocated services

To create an allocated service

  1. In the HPE Consumption Analytics Portal Portal, click Financial > Services.
  2. Select a service group.
  3. Right-click a service group and select Create new Service.
  4. In the New Service pane, enter a unique Service Name, and optionally enter a Description of the service.
  5. In the the Charge For field, select Access to the service (Allocated).
  6. In the Charge Interval field, select the interval for which you will charge.
    For example, for a VM service with an Hourly interval, if a user created a VM at 09:00:00 and deleted it at 17:00:00, that user is charged for 8 VM hours.
  7. In the Proration field, specify how to prorate charges for usage less than a full interval.
    In the following descriptions, an example VM service has a Monthly charge interval, and a user created a VM on the 16th day of the month and then deleted the VM after one day of usage.
    • None: No proration is applied, so any usage within an interval is charged for the full interval. In the example, the user is charged for a full VM month.
    • Forward: Usage is applied from the start of usage through the end of the interval, regardless of how much actual usage time accumulated during that period. In the example, the user is charged for VM usage from the 16th through the last day of the month.
    • Full: Usage is applied from its start time to its end time. In the example, the user is charged for a single day of VM usage.
    • Average to Date: Usage is charged from the beginning of the interval to the usage end time as the average of actual utilization during that period. This results in the same overall charge as with Full proration, except when the service is associated with a tiered rate type. When a tiered rate type is used, Average to Date proration can prevent spikes in usage from bumping total usage to the next tier.
  8. In the Units Label field, enter the units by which the service is measured.
    For example,  if you will charge by the VM, enter VM.
    The unit you specify is followed by the interval in reports, so consider how you want the label to appear in that context. "VM hours" will look better than "VMs hours" on an invoice to your customers.
  9. In the Unit Precision field, enter the number of decimal places to show in reports for usage of this service.
  10. Use the Active field to specify whether this service is active. Only active services are used for charging.
  11. If you want to track data not otherwise accounted for in the New Service area, use the Tags fields to enter one or more name-value pairs for the data you want to track. HPE Consumption Analytics Portal treats these fields as metadata only, and allows you to use the fields for a variety of purposes. For example:
    • If your external CRM solution includes a ServiceType field for tracking the categories of your services, and the service you are creating in HPE Consumption Analytics Portal has a ServiceType of Facilities, in the Tags fields you would enter a row for ServiceType = Facilities.
    • If your external CRM solution includes a service ID for each service in your organization, you could track those IDs in HPE Consumption Analytics Portal.
    • You can use an external script or stored procedure to call data entered through the Tags fields.
  12. Add one or more measures to specify the usage for which you will charge, with required amounts for each measure.
    For example, a VM service might have separate measures for CPU, memory, and storage. When a usage record contains the required amounts of all three measures, it is charged for an instance of the VM service.
    1. Click Add Measure.
      The Add Measure dialog box appears. 
      NewMeasure.png
    2. In the Allocated Measure field, select a measure.
    3. In the ​Quantity Required field, enter the amount of the measure than must be reached for the service.
      If actual usage is less than or more than the amount specified here, that usage cannot be charged to this service. The values for this field allow you to select an exact value or a range of values.
      For example, you might specify that a VM must have 4 or more CPUs to be charged as a Gold VM.

      If you want to use a unit of measurement for the Quantity Required field that does not match the actual unit of the measure you selected, you will need to convert the collected units using the Convert Units field.

    4. In the Count By field, indicate how the collected data for this measure is counted. The counted number is compared to the Quantity Required value when determining whether actual usage matches the required amount.
      • Every Instance: The raw amount collected is applied to the service. For example, if 2 CPUs are collected for each of 3 VMs, the total number of CPU instances is 6.
      • Unique Instances: Only unique instances are applied to the service. For example, if Microsoft Office 365 licenses are identified by user, and John has 1 license and Mary has 3 licenses, only 2 unique licenses are counted.
    5. If you want to convert the counted number to a different amount for comparison to the Quantity Required field, in the Convert Units field select either the multiply or divide option and then enter the amount to either multiply by or divide by.
      For example, if a memory measure is collected as MB and your Quantity Required assumes GB, select Divide measure by and enter 1024 in the associated field.
    6. If you want to limit the charging of this service to only a subset of the collected usage records, use the Dimension Filter fields to enter one or more pairs of dimension names and values.
      For example, if you want this service to charge only for a particular storage type, select the Storage Type dimension, and enter a value for that dimension, such as SSD.
      If you add more than one Dimension Filter, those filters are treated as AND statements (rather than OR statements), meaning the measure applies only to usage records that match all of the filters defined for the measure.
    7. Click OK to save the measure.
  13. Click Save to save the service.
    AllocationBasedService.png 
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